Terms & Conditions

Introduction

Welcome to Dravovane Essence. These Terms and Conditions ("Terms") govern your use of our website located at www.dravovane.com (the "Website") and your purchase of products from us. By accessing or using the Website, browsing our products, or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or purchase our products.

Dravovane Essence is committed to providing premium natural products that support your vitality and radiant health. Our products are designed with care, using high-quality, ethically sourced ingredients. These Terms outline the rights and responsibilities of both you (the "User" or "Customer") and Dravovane Essence in relation to your use of our services and products.

Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Dravovane Essence or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Dravovane Essence and is protected by international copyright laws.

You may not reproduce, distribute, display, or create derivative works of any content on this Website without the prior written consent of Dravovane Essence. The Dravovane Essence logo and brand name are trademarks of Dravovane Essence and may not be used without permission. Any unauthorized use of our intellectual property may result in legal action.

Product Information and Availability

We strive to provide accurate and up-to-date information about our products on the Website. However, product descriptions, specifications, and availability are subject to change without notice. The images displayed on our Website are for illustrative purposes only and may not exactly match the actual product appearance due to factors such as lighting, screen settings, or natural variations in ingredients.

While we make every effort to ensure the accuracy of product information, we cannot guarantee that all details are error-free. If you notice any discrepancies or have questions about a product, please contact us before making a purchase. Product availability is not guaranteed and is subject to stock levels and other factors. We reserve the right to discontinue any product without prior notice.

Pricing and Payments

All prices displayed on the Website are in Euros (EUR) and are subject to change without notice. We reserve the right to modify pricing at any time, but changes will not affect orders that have already been confirmed and paid for.

Payment for products is processed through secure third-party payment gateways such as Stripe or PayPal. Dravovane Essence does not store your payment information on our servers. By providing payment information, you represent and warrant that you are authorized to use the payment method provided. All payments are subject to validation and acceptance by the payment processor.

If a payment is declined or fails for any reason, we may attempt to process the payment again or contact you for alternative payment arrangements. In the event of a failed payment, your order may be cancelled, and you will be notified accordingly.

Shipping and Delivery

We offer shipping services to various locations, including within Slovakia and internationally. Shipping costs and delivery times vary depending on your location and the shipping method selected. Estimated delivery times are provided at checkout but are not guaranteed.

Dravovane Essence is not responsible for delays caused by customs clearance, postal services, or other factors beyond our control. For international shipments, customers are responsible for any customs duties, taxes, or import fees that may apply. We recommend checking with your local customs office for information on potential additional costs.

Risk of loss passes to the customer upon delivery to the carrier. We advise customers to insure valuable shipments if desired. If a package is damaged during shipping, please contact us immediately upon receipt for assistance.

Returns and Refunds

We want you to be satisfied with your Dravovane Essence products. If you are not completely satisfied, you may return eligible products within 30 days of receipt for a refund or exchange, subject to the following conditions:

• Products must be in their original, unopened packaging
• Return authorization must be obtained from our customer service team
• Customers are responsible for return shipping costs unless the product arrived damaged or defective
• Refunds will be processed within 5-7 business days after receipt and inspection of the returned item
• Refunds will be issued to the original payment method

Certain products, such as personalized items or those with hygiene seals that have been broken, may not be eligible for return. Please contact us for specific product return policies. We reserve the right to refuse returns that do not meet our conditions.

Disclaimer of Warranties; Limitation of Liability

Dravovane Essence provides the Website and products on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

While our products are formulated with natural ingredients and designed to support health and well-being, we do not make any medical claims or guarantees about their effects. Individual results may vary, and you should consult with a healthcare professional before using our products, especially if you have any medical conditions or are taking medications.

In no event shall Dravovane Essence be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or our products. Our total liability for any claim related to our products or services shall not exceed the amount paid by you for the specific product or service in question.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Slovakia, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Slovakia.

You agree that any legal action or proceeding between you and Dravovane Essence for any purpose concerning these Terms or your use of the Website shall be brought exclusively in a court of competent jurisdiction in Slovakia.

Accessibility Statement

Dravovane Essence is committed to making our Website accessible to all users, including those with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Our Website is designed with accessibility in mind, including features such as alt text for images, proper heading structure, and keyboard navigation support. However, we recognize that there may be areas where we can improve. If you encounter any accessibility issues or have suggestions for improvement, please contact us at [email protected] or by phone at +421 624 805 212.

We are dedicated to continuously improving the accessibility of our Website and welcome feedback from our users to help us achieve this goal.